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Contacts

We're here to assist you

Expert support for account access, deposits, verification and technical queries on Thornbury Kapsted. Use email for specific cases and the FAQ for common platform questions.

Response times

Most queries receive initial replies within several hours. Urgent funding and access issues are prioritised; verification and withdrawal checks may take longer.

Ready to join Inizia?

Open an account within minutes without calls. Post-verification, fund from £250 and explore charts, AI features, and portfolio tools, with support available for operational assistance.

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Help and contact

How to get in touch with Thornbury Kapsted and the support we offer

This page is your resource for assistance with registration, verification, deposits, withdrawals, security settings, or navigating charts and order systems on Thornbury Kapsted. Most enquiries are resolved via email with clear instructions, not generic replies.

Before contacting us, please consult the FAQ for answers on payment methods, processing times, and AI features. For account-specific concerns like login issues, document verification, or pending transactions, email support with your registered address and a brief problem summary.

Urgent matters affecting trading access (locked accounts, failed deposits, withdrawal status) receive priority. Market advice, guaranteed-return queries, or third-party schemes are outside our support remit.

Contact by email

Send your account or technical questions to the email listed above. Attach screenshots if helpful, but never share passwords or one-time codes.

Usual response times

Most emails receive an initial reply within several hours during active support periods. More complex reviews involving verification or payments may require additional time.

Details to have ready

Prepare your registered email, approximate transaction date, and a clear description of the issue. This helps us resolve deposit, withdrawal, and access problems faster.

Initial self-help steps

Use official processes to reset credentials, check spam or junk folders for verification emails, and review FAQ sections on payments and security before seeking further help.

After your account is active

Once verified, you can deposit from £250, set up watchlists, and try AI-powered tools. Support remains available for operational inquiries as you grow your trading activity responsibly.